Refunds and cancellations.

This policy explains how to cancel what you buy from Multitap and when we give refunds. It is part of our Terms of Service. If anything here is unclear, email us at [email protected].

01Multitap Cloud Subscription

How to Cancel

Sign in to your Multitap account, open your venue page and choose Cancel, then Cancel at end of paid period. You can also email us at [email protected] and we will cancel it for you.

What Happens Next

• Your venue keeps working until the end of the month you have already paid for. After that the subscription ends and the venue is locked.
• If you change your mind before then, open the same page and choose Keep my subscription to undo the cancellation.
• After the subscription ends, we keep your venue data for 30 days. Email us within those 30 days if you want an export of it.

Refunds

• We don't give refunds for partial months or unused time. Cancelling stops future charges but does not refund the month you are in.
• If you lower the number of simulators or broadcast PCs, the change takes effect at your next renewal, and the current month is not refunded.

02Failed Payments

If a monthly payment fails, Stripe retries your card for about two weeks and emails you about it. Your venue keeps working while Stripe retries.

If every retry fails, your subscription ends and your venue is locked. Just as after a cancellation, we keep your venue data for 30 days so you can ask us for an export.

03Multitap Cloud 1-on-1 Session

The optional 60-minute 1-on-1 costs $250. You pay for it online from your venue page and then pick a time.

48 Hours or More Before the Start

• To move it: open the session from your venue page and choose Cancel or reschedule. The session opens up again so you can pick a new time, and your payment stays with it.
• To get your money back: email [email protected] at least 48 hours before the session starts and we will refund the full $250.

Less Than 48 Hours Before the Start

Inside 48 hours the session can no longer be changed from your account, and we don't refund a cancellation made in that window or a session you miss.

04Self-Hosted License and Installation

• The $6,000 self-hosted license is a one-time purchase, invoiced when we agree on it. There is no subscription to cancel, and you can keep using the software you have licensed indefinitely.
• Optional support add-ons can be cancelled at the end of their billing period.
• The optional $1,200 installation service is separate from the license and only applies to self-hosted installations.

For anything about a self-hosted license, a support add-on or an installation, email us at [email protected].

05Other Cases

• If we end your access because our Terms of Service were broken, no refund is given.
• Refunds are made through Stripe to the card you paid with.
• All prices are in USD and exclude applicable taxes.