Privacy policy.

Multitap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website multitap.space and use our sim racing center management software.

01Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, phone number when you submit an inquiry or contact us
• Business Information: Venue name, number of simulators, and other details about your sim racing center
• Account Information: Login credentials when you become a customer
• Payment Information: Billing details processed through secure third-party payment processors

Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Cookies: We use cookies and similar technologies for analytics and functionality

02How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and demo requests
• Provide, maintain, and improve our software services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

03Cookies and Tracking

We use the following tracking technologies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Google Analytics to understand how visitors use our site

We do not use third-party advertising pixels. You can control cookies through your browser settings, or through the cookie consent banner on our site. Disabling certain cookies may affect website functionality.

04Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (hosting, email, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

05Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

06Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Inquiry information is retained for up to 2 years. Customer data is retained for the duration of the business relationship plus 5 years.

07Driver and Lap Data

Multitap's sim racing center software captures lap times, telemetry, and driver-identifying information at the rig. This data is uploaded to your venue's leaderboard and, where the venue opts in, to the global TAPPED IN leaderboard network (tapin.mlttp.com) where driver names, lap times, and rankings may be publicly displayed.

If you are a driver using a Multitap-equipped venue: your venue operator is responsible for posting any required notices and obtaining consent before collecting your information.

If you are a venue operator: you are responsible for ensuring you have proper consent to collect and process driver data through our platform, in compliance with applicable privacy laws.

08Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at [email protected].

09California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price

We do not sell personal information as defined by the CCPA.

10International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

11Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

12Third-Party Links

Our website may contain links to third-party websites (Discord, Unsplash, TAPPED IN). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.